Your Air Purifier, Our Priority: Customer Support

Model #: XY856YU Serial #: 535215489352

Welcome to our dedicated Air Purifier Customer Support Center! We understand that your quest for clean, fresh air is important, and we're here to ensure your air purifier continues to perform at its best.

How often should I replace the filters in my air purifier?

Typically, every 3 to 6 months, but it depends on usage and filter type. Refer to your user manual for specific guidance.

My air purifier is making a strange noise. What should I do?

Check for loose parts or debris in the unit. If the issue persists, contact our support for further assistance.

It’s best to follow the manufacturer’s room size recommendations for optimal performance. Using it in a larger room may reduce its effectiveness.

Can I clean the filters instead of replacing them to save money?

Most filters are not washable or reusable. Attempting to clean them may damage the filter and reduce air purification efficiency. It’s generally recommended to replace them as directed.

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